Service Level Agreements
In addition to our standard 90-day performance warranty, to best serve our clients, Design Electronics offers three Service Level Agreement (SLA) packages designed to provide the perfect level of service coverage to meet your needs. Our in-house specialists and 24/7 support team proactively monitor systems and conduct remote updates as needed. If anything goes wrong with your home or business’s technology systems, we’re only a call away. Find the right service level for your peace of mind below.
MISSION CRITICAL SLA
For clients seeking complete and constant monitoring along with instant on-site support, the Mission Critical SLA provides:
- Unlimited 24-hour, 365-days-a-year telephone support
- Immediate dispatch of an onsite technician
- Quarterly Health Checks, maintenance and updates of all hardware and software, ensuring consistent and optimized performance
- Unlimited training and service calls
- Urgent part replacement and re-installation at no cost
PREMIUM SLA
Clients requiring an enhanced service package that thoroughly caters to their needs can choose the Premium SLA. Which provides:
- 24-hour, Monday through Friday telephone support
- Next day on-site technician dispatch
- Limited downtime guarantee
- Semi-annual Health Checks and maintenance updates
- Loaner equipment during repair periods
STANDARD SLA
Delivering efficient and cost-effective service provisions to keep your system integration running smoothly, our Standard SLA provides:
- Unlimited business-hour telephone support backed up by the availability of on-site technical support and troubleshooting
- Complete manufacturer’s warranty on all components and technologies employed in the system
- Annual Health checks and maintenance updates
Welcome to the Design Electronics Experience.
Contact us today to learn more about our three Service Level Agreement (SLA) packages designed to provide the perfect level of service coverage to meet your needs. When you work with us you will be amazed.
