The Design Electronics Difference
Protect your investment and extend the life of your technologies with consistent monitoring and maintenance. Ensuring the smooth operation of a sophisticated technology system is essential to the enjoyment of your home. As with the other technologies essential to our lifestyle today, system updates are critical for the security and functionality of your home solutions and should be conducted on a regular basis. To assist with ongoing care of your residential technologies, Design Electronics has created its DesignCare Program.
We offer a 24-hour smart home services hotline for our customers in Niagara, ON and the surrounding areas and have a dedicated support department with an in-house staff of skilled support specialists and field technicians. Our experience as a mission-critical service and support organization for government agencies guarantees that we provide a high level of service for our clients. Design Electronics’ installations also include an industry-recognized remote support appliance and app to assist with remote diagnostics and system resets.
Proactive Monitoring and Remote Repair
We proactively monitor your technology system and troubleshoot potential issues before they arise.
24/7 Phone Support
Experience the convenience of a live answer by one of our knowledgeable technicians.
App Control
You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
Discounted Service Call Rates
In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate.
Reactive Remote Repair
Upon hearing from you, your system will be accessed remotely and often repaired without a service dispatch.
24/7 Email, Text, and Chat Support
We’re available to communicate with you in whichever manner best fits your lifestyle.
DesignCare Service Plans
Limited Support
DesignCare
DesignCare Plus
DesignCare VIP
Monthly Fee
$0
$150
$295
Inquire For Pricing
Priority Dispatch
We’ll prioritize you to the front on the queue.
Based on Availability
Third
Second
First
Annual On-Site Health Check & Tune Up
We’ll come out annually to make sure your gear is in
ship-shape, firmware updates complete, device cleaning
(dust, fingerprints and debris), wire managed cleanly
and any upgrade recommendations made proactively
Starting at $3495
$1950
$1295
Included
Proactive Monitoring & Remote Repair
We’ll proactively monitor your technology system
and troubleshoot potential issues before they arise.
Reactive Remote Repair
Upon hearing from you, your system will be accessed
remotely and repaired without a service call.
App Control
You’ll get a mobile app enabling you to fix many of the
common issues that technology systems experience.
24/7 Email, Text & Chat Support
We’re available to communicate with you in
whichever manner best fits your lifestyle.
24/7 Phone Support
Experience the convenience of a live answer
from our remote support center.
After-Hours Access to Live Technician On-Call
If our remote support center cannot resolve your issue
after-hours, it will be escalated for advanced support.
Emergency After-Hours Dispatch
Have peace of mind knowing that we can dispatch
a technician to your location for emergencies outside
of normal business hours.
Customer Care Dispatch
(Business Hours, Core Service Area)
$295
$195
$150
$125
On-Site Service (Hourly)
$195
$150
$125
$100
Advanced Remote Support (Hourly)
$150
$125
Up to 2 hours per month included, additional hours $100/hr
Unlimited
DesignCare Service Plans
Limited Support
Monthly Fee
$0
Priority Dispatch
We’ll prioritize you to the front on the queue.
Based on Availability
Annual On-Site Health Check & Tune Up
We’ll come out annually to make sure your gear is in
ship-shape, firmware updates complete, device cleaning
(dust, fingerprints and debris), wire managed cleanly
and any upgrade recommendations made proactively
STARTING AT $3495
Proactive Monitoring & Remote Repair
We’ll proactively monitor your technology system
and troubleshoot potential issues before they arise.
Reactive Remote Repair
Upon hearing from you, your system will be accessed
remotely and repaired without a service call.
App Control
You’ll get a mobile app enabling you to fix many of the
common issues that technology systems experience.
24/7 Email, Text & Chat Support
We’re available to communicate with you in
whichever manner best fits your lifestyle.
24/7 Phone Support
Experience the convenience of a live answer
from our remote support center.
After-Hours Access to Live Technician On-Call
If our remote support center cannot resolve your issue
after-hours, it will be escalated for advanced support.
Emergency After-Hours Dispatch
Have peace of mind knowing that we can dispatch
a technician to your location for emergencies outside
of normal business hours.
Customer Care Dispatch
(Business Hours, Core Service Area)
$295
On-Site Service (Hourly)
$195
Advanced Remote Support (Hourly)
$150
DesignCare
Monthly Fee
$150
Priority Dispatch
We’ll prioritize you to the front on the queue.
Annual On-Site Health Check & Tune Up
We’ll come out annually to make sure your gear is in
ship-shape, firmware updates complete, device cleaning
(dust, fingerprints and debris), wire managed cleanly
and any upgrade recommendations made proactively
$1950
Proactive Monitoring & Remote Repair
We’ll proactively monitor your technology system
and troubleshoot potential issues before they arise.
Reactive Remote Repair
Upon hearing from you, your system will be accessed
remotely and repaired without a service call.
App Control
You’ll get a mobile app enabling you to fix many of the
common issues that technology systems experience.
24/7 Email, Text & Chat Support
We’re available to communicate with you in
whichever manner best fits your lifestyle.
24/7 Phone Support
Experience the convenience of a live answer
from our remote support center.
After-Hours Access to Live Technician On-Call
If our remote support center cannot resolve your issue
after-hours, it will be escalated for advanced support.
Emergency After-Hours Dispatch
Have peace of mind knowing that we can dispatch
a technician to your location for emergencies outside
of normal business hours.
Customer Care Dispatch
(Business Hours, Core Service Area)
$195
On-Site Service (Hourly)
$150
Advanced Remote Support (Hourly)
$125
DesignCare Plus
Monthly Fee
$295
Priority Dispatch
We’ll prioritize you to the front on the queue.
Annual On-Site Health Check & Tune Up
We’ll come out annually to make sure your gear is in
ship-shape, firmware updates complete, device cleaning
(dust, fingerprints and debris), wire managed cleanly
and any upgrade recommendations made proactively
$1295
Proactive Monitoring & Remote Repair
We’ll proactively monitor your technology system
and troubleshoot potential issues before they arise.
Reactive Remote Repair
Upon hearing from you, your system will be accessed
remotely and repaired without a service call.
App Control
You’ll get a mobile app enabling you to fix many of the
common issues that technology systems experience.
24/7 Email, Text & Chat Support
We’re available to communicate with you in
whichever manner best fits your lifestyle.
24/7 Phone Support
Experience the convenience of a live answer
from our remote support center.
After-Hours Access to Live Technician On-Call
If our remote support center cannot resolve your issue
after-hours, it will be escalated for advanced support.
Emergency After-Hours Dispatch
Have peace of mind knowing that we can dispatch
a technician to your location for emergencies outside
of normal business hours.
Customer Care Dispatch
(Business Hours, Core Service Area)
$150
On-Site Service (Hourly)
$125
Advanced Remote Support (Hourly)
Up to 2 hours per month included, additional hours $100/hr
DesignCare Inquire
Monthly Fee
Inquire For Pricing
Priority Dispatch
We’ll prioritize you to the front on the queue.
Front of the Line
Annual On-Site Health Check & Tune Up
We’ll come out annually to make sure your gear is in
ship-shape, firmware updates complete, device cleaning
(dust, fingerprints and debris), wire managed cleanly
and any upgrade recommendations made proactively
Included
Proactive Monitoring & Remote Repair
We’ll proactively monitor your technology system
and troubleshoot potential issues before they arise.
Reactive Remote Repair
Upon hearing from you, your system will be accessed
remotely and repaired without a service call.
App Control
You’ll get a mobile app enabling you to fix many of the
common issues that technology systems experience.
24/7 Email, Text & Chat Support
We’re available to communicate with you in
whichever manner best fits your lifestyle.
24/7 Phone Support
Experience the convenience of a live answer
from our remote support center.
After-Hours Access to Live Technician On-Call
If our remote support center cannot resolve your issue
after-hours, it will be escalated for advanced support.
Emergency After-Hours Dispatch
Have peace of mind knowing that we can dispatch
a technician to your location for emergencies outside
of normal business hours.
Customer Care Dispatch
(Business Hours, Core Service Area)
